I am om one of Discovery's top plans, paying R 6000 per month. I needed medical care, and they just refuse to pay for the treatment. On the end I had to borrow money, to pay for this treatment, out of my pocket. Jennelle informed me, that she don't understand the one test, because it is in ...
I'm so disappointed in Discovery's service, I just don't know what they do, for a month and a half they trying to change my banking details and process a claim, I have a feeling they just don't care about customers, for 3 days in a row all agents tell me the same thing, "I'm changing it as we ...
Hospital arranged authorization on behalf of patient. I was advised by hospital that my OP was approved 2 weeks before going in for the OP. I had the operation done and was told everything was in order. After this the hospital called me to advise that even though OP was authorized, it was not paid ...
Apparently my GP no longer cover KeyCare Plus patients. This I only found out when we attempted to visit the doctor on Tuesday. Long story short, Discover FAILED to inform us that we need to choose a new primary GP as our secondary GP is in Port Elizabeth due our family residing there. I contacted ...
I went to see a GP on 13 jan 2013 to get a referral letter from the doctor for a routine gynae check up ..which I have not done in 4 years. I opened my medial aid approx 4 years ago, key care package and have not gone to the gynae once. Hence my urgency to finally go for a check up. I have been ...
Having been a member with Discovery Health for years and been in good health am amazed to to discover that since Jan 2013 to April 2013 we have managed to deplete our savings. I have had a back problem since Jan and tried various doctors etc. have done a few physio therapy sessions and am now ...