It's unfair how we pay medical aid premiums all our lives and never use our benefits and then suddenly when we get old, benefits and medical treatment is delayed due to medical aids inefficiency. My 76 year old Grandmother has been waiting for authorization for an MRI scan for 3 days. She is in ICU ...
I have requested via email to cancel my Vitality and Key Fit benefits on 18/06/2013 as I am unable to contact the call center due to the nature of my job. I have still not received any response. In the mail I received, I was advised that they could not reach me. I responded and provided my cell ...
I PAY MY PARENTS MEDICAL AID AND I CHANGED MY BANK IN MAY SO MY DETAILS CHANGED, THE CONSULTANT I SPOKE TO, TOLD ME IT WAS TOO LATE IN THE MONTH TO CHANGE DETAILS HOWEVER I MUST PAY CASH-R978.09 MANUAL PAYMENT.AND FROM THE END OF JUNE I CAN CHANGE DETAILS FOR THE DEBIT ORDER TO GO OUT, SHE SENT ME ...
Since I changed my plan to the key care plus plan the service I have experienced has been disgusting. When I called on 13 April 2013 to provide the medical aid with my preferred doctors details it was confirmed that I already have one. Some strange doctor who I don't know and the agent who took the ...
I have had a Hospital plan with Discovery for the last 4 years. I have never claimed and have always paid. I cancelled my policy with Discovery in Feb/March 2012 and they have been deducting the money (R980) off my account every month since then. I have called the call centre on numerous occations ...
Well I was really just so fed up with the service been given by discovery medical aid of recent and after been given the run around for nearly a month on my last straw I was put threw to a matthew lewarne who's part of discovery's client relation's and he managed to save my day and thanks to him im ...