Thanks to Genevieve for sorting out my query that I have tried to solve through the call centre for the last 3 months. just sorry I had to use Hellopeter to get results. Why aint the call centre agents not also well trained and knowledgeable to sort out queries? Thank you very much Genevieve for ...
I have been a loyal member of discovery for some time now however I have to say their service levels have seriously dropped and very disappointing lately. I am a chronic medication patient and discovery now introduced this new service where your medication can be delivered to you and you don't have ...
On the 29 April 2013 i contacted Discovery Health call centre to request a withdrawal from the medical scheme. I specifically requested information about the amount owing to Discovery due to my Medical Savings Account (MSA) being pro-rated. The consultant that processed the withdrawal advised me ...
E-Mailed claims to discovery, been waiting 2 months for payout. Phone the call center, and suddenly there is a mysterious claw back amount that happens to be the amount claimed. No explanation of what the claw back is for, nor was I ever contacted about this amount. Sounds like creative accounting ...
Good day I am writing on behalf of my mother, Mrs M WIlkins. She is a pensioner. She went for procedures - injections in her eyes. She phones Discovery's call centre, and then they say they will get back to her, but they don't. Every time she phones them, it is costing her loads of money - she does ...
Good Day, I have been calling the new members call center since June now trying to get a broker from Discovery Health to contact me regarding joining Discovery (I was told that this is the only way to become a member). I had a bad experience with one of the brokers for Discovery Eastern Cape ...