I faxed a debit order form through to Discovery Health to change my banking details on the 12 July 2013. I have not received any feedback from Discovery Health! I asked my daughter to send an email asking if they received the form that she faxed because I live on a farm with no email, fax or a ...
Hi - I would like to take this oppertunity to compliment your call centre staff on customer service excellence! I had to rush my 10 year old to the emergency room on Wednesday night, after she burnt her face with cooking oil. Naturally I was very upset and added to that I had not received my ...
Every month I do an eft payment into my medical aid yet every month I get an sms stating my account will be suspended for non payment, i call the call centre and the consultants go through my account and even confirm I'm in credit, they then state they will get someone from billing to call me as ...
Why do customers always have to go and do the extra mile when a supplier messes up. This is the second time Discovery Health slips up and the customer has to sit with the baked potato :( 2August 2011 a appointment was made and paid in that same year, two years past away and their accounts ...
I had an incedent on the 14th of July 2013 where I got bitten by a dog (chow cross lab) the cuts were very diep and as per my policy states i must do in a emergency"In an emergency, go straight to hospital." and to confirm it was an emergency according to my policy "A medical ...
My Medical aid has been depleted in 2010, thus an amount of R1800.00 was not paid to Dr Van Rensburg. I have contacted Discovery Health, Mr Ashraf Mahomed requested me to submit this outstanding claim to him early 2011 which will be processed and paid, which I did. I assumed that this has been ...