For the last 3 months, I have had to struggle to get my chronic medication. Discovery Health only uses Optipharm and their service is just terrible. The system should be automatic, ie, I shouldn't have to call Optipharm every month when I run out of medication for them to urgently deliver. Will ...
So we decide to sign on to Vitality. My Husband and I are eating and living healthy and thought Vitality encourages such behaviour and actually reward it. Awesome! Or so we thought We are yet to receive our Pick n Pay cards, which can save you up to 25% on healthy foods bought. We are now 5 weeks ...
I have been with Discovery for many years and never had a problem, until now. I went for a operation in July, I sent all the documentation to Discovery and the quotes. It was for dental. Discovery indicated that I would not need authorization as it is dental and not severe, but they gave me a ...
Most of service providers I need to pay first and claim back from Discovery. This is not the problem. Usually it takes two weeks and Discovery will refund me. The last 6 claims takes an average of 3 to 6 WEEKS. I need to phone 4 to 5 times each time, . ( average call 15-20 minutes) they give me a ...
Hi there, I changed jobs and I owed discovery R162 since I joined another medical aid company. Discovery, listed me on ITC for the default of R162 and I paid the amount and my credit profile was not updated. I followed up with them and I have lost count of the number of people I spoke to who told ...
Hi there, i would like to take this opportunity to thank Rakash, a call centre agent from Discovery Health Durban branch. i cannot tell you how stressful having my wife in hospital was and the last thing i wanted to handle and think about were the bills. Rakash took charge of everything, he went ...