My Mother in law was rushed in to hospital on Tuesday evening due to a bad bladder infection, the Doctors tried to get Authorisation to admit her, to be told they can not authorise the admission as its cancer related this is a disgrace we still have not had word from the medical aid and she is now ...
I submitted a claim for an authorised hospital treatement 12 days ago. I have already paid the account and the claim is for a refund. No response apart from automated reference number. The claim does not show up in my claim history. Sent a query three days ago, no response. Discovery website states ...
Last week Monday I got an sms stating someone tried calling me to no avail and i must phone back. i phone back to be passed from one consultant to the other eventually i was told that they received my application and has been approved. Wednesday i got a call from some lady who said she is now the ...
Just over a month ago, I had a huge fall out with Discovery and nothing was getting better. In fact, everything was getting worse. I was sending e-mails and nothing was changing. I started making more of a noise and finally got in touch with a gentleman by the name of Johnny Bryan who I learnt had ...
A call centre is there for a reason and the most crucial it to provide a service and communication line to the company. Today i called to make an enquiry and was transfered 4 times because it seemed like no one took the time to do their job properly then to make matters worse, i was left holding ...
I have been a client of Discovery Health for more than 13 years and am now thinking of moving on. I have been trying to get a new medical aid card with my son's name as a beneficiary since he was born 10 years ago. It is always in the post! I was eventually told I should go into the Sandton office ...