In September 2013 I contacted Chubb Mafikeng to cancel my account as their response times were extremely slow. I have had multiple incidents at two of my sites where they either did not arrive or arrived long afterwards. I spoke to Joseph at my local branch and he said they can't improve the ...
Freddy a technician was the only person to arrive on 27/01/2014 at 15.30pm, there was no other technician with him. Freddy asked my work colleague & myself to check the alarm control panel to see if the passives are working - we must do the other technicians work as he was not present. Freddy ...
On 25 Nov 2013 Chubb fitted an additional beam to our alarm system. Later, some faults became apparent. I contacted Chubb and they agreed to send a technician to my house on the 13th Jan 2014.No one pitched. No phone call of apology, nothing. So the next day I phone them. Spoke to a Mr Adrian ...
For no apparent reason my debit order was stopped in November 2013. I have made many requests via phone and email and still do not have confirmation as to whether the debit order has been resinstated. I received an invoice in December and made a manual payment. I still have not paid for January and ...
Chubb service for 1 year with numerous problems. Since May alarm went off numerous times without Chubb enquiring if I am safe and finally called technician Dennis Munnik on 19 June with no reply. Contact customer care in Cape Town on 10 July and promised that they will look into the matter. Still ...
When I checked my bank statement I noticed that Chubb had deducted R600 - over and above my monthly debit order. When I called to question this I was told it's for some software package upgrade, I then informed them that I didn't ask for this nor was I informed and that I didn't authorize this ...