I finally, after a lot of calls (5 different consultants), a visit to my local store (V&A Waterfront) and two unanswered e-mails (to team leader, Ms C Ndlela) to Cell C got my SIM swap done. Thank you to Pearl who finally did this, painlessly and efficiently, in the end. Cell C asked me for an ...
I have 9 cellphone contracts with CellC. One of my accounts is in arrears and have made arrangements for payments on this particular contract. Unfortunately they have locked all my lines due to this. Apparently this is a new process without informing customers. I HAVE 9 ACCOUNTS why wont I pay my ...
I bought the midnight bundle from Cell C, I currently stay in woodstock, signal was good till 2-3 months ago, I was using a MTN dongle so I gave Cell C the benifit of the doubt and bought a new dongle from Cell C but still the signal strength shows full but the speed is that of 0.7kbs (I know a ...
I changed my banking details and then they still tried to debit my old bank account AND charge me extra for returned debit when I already changed my details and when I phoned to complain I'm told that I am suppose to know the policy??? Excuse me? Do i work for Cell C or is it their responsibilty to ...
Since I've started with my Cell C contract I have been trying to get feedback regarding the poor signal strength in our area. I've had numerous discussion and phone calls with people (call centre/customer service/branch members) with no effect. E-mails to customer service came back with an incident ...
I have lodge a complaint on friday 13th September 2013 and Blanche from Cell C contacted me and inform me that after her investigation she found that my contract was decline due to my credit rating. I did understand that but when i requested the copy of the voice recording between the consultant ...