On the 26th of February I received an sms of a R1000 withdrawal from my Capitec Acc. I decided to call the number that was provided on the sms, that went straight to the Capitec call centre. I explained to the agent that was assisting me that I received a withdrawal sms from my account but it can't ...
I received wonderful, friendly and efficient service from Jo-Anne at your Mall@Reds branch. She resolved my problem and had a great attitude. Well done! ...
My cellphone contract ended but still a debit order went off so i went to the bank to reverse the debit order but the bank refused to do it without a letter from the cellphone company. I have never ever had a problem with reversing a debit order or had to answer as to why i want to do it.(at any ...
A week ago I was the victim of bank card where someone unknown was having a blast with my card number. Immediately I phoned Capitec's help line to sort out the problem. Consultant 1: Tells me I should get a bank statement to make sure the money is not there anymore after I explained that I can ...
After an unfortunate incident where a supplier accidentally charged me twice for the same product I phoned Capitec at 6AM and spoke to Janine, who immediately said the bank will look into it. Janine was very friendly, understanding and professional. And it was great to have a call centre agent who ...
I visited the branch to assist my late mother's frail carer in claiming against the free insurance. When received by the consultant (Bronwyn) she advised that she is not familiar with the process where the employer dies. She then took advice from a supervisor and informed us that the policy only ...