I recently took out medial aid with Bonitas. The only reason i took out a medical aid was to add my newborn. a month later, and she is still not on. I have been faxing and emailing, with no responce from bonitas side. everytime i phone, something else is wrong. or missing. or only received one ...
We have been Bonitas Members since Nov 2009 and we took out the Standard Option. I am an adult with Attention Deficit Disorder. With the Standard option there are 16 additional Chronic conditions added of which the ADD is one. When I applied for my medication under chronic for ADD and that was ...
I would like to compliment Nhlanhla Masungwini for going the extra mile to help me with my query. He was attentive in listening to my problem and phoned me back with the solution and stayed on the line while I forwarded the necessary information. This was MILES better than the treatment I got from ...
On the 14/06/13 I broke my hand and had to get plate put in it. All my costs was covered by Bonita's except one of R7592.66 for the prosthesis. I phoned several times and Bonita's only said they will process it again and again and again. I have 10 ref numbers I can give to prove my story. I called ...
I had an underwriting query since the month of May 2013. After discovering the incorrect billing I started liaising with the call center in order to resolve it. Speaking to many agents over the months without getting it resolved, being frustrated, near to tears and unable to use the medical aid, ...
Unlike many call centres where it takes ages to get through the selection, Bonitas was quick and response was fast. Query handled professionally and no time wasted!!! ...