I contracted Big Ben to clean carpets in a new home. The service was abmismal! They arrived 2 hours later than what they promised - and kept me waiting around, lying to me saying they were around the corner every time. They were generally uncontactable when I tried to enquire where they were - ...
I contacted the owner of Big Ben to compliment him on the workmanship and service I had received from the staff member that was onsite. My carpets were very wet more than 2 hours after the staff member left and I questioned this with the owner as I had paid 30% extra for a drying agent to ensure ...
After my first complaint about bad service and attitude of Big Ben, they came back Tuesday to clean the carpets. Thank you for that. BUT The staff... well just exactly the same attitude as the manager or owner. They rude, irritated because they had to come back and made uncalled for comments. NEVER ...
I found Big Ben on the internet, contacted them, agreed on a "deap Clean" etc Well I phoned at 9 yesterday to ask where they were, was informed they will be there at 12, they arrived at 13.30 only started just before 14.00 - and was finsihed just after 3 - cleaning 3 bedroom carpets, and ...
Between Big Ben and myself we muddled the dates for them to come and clean my carpets ahead of my tenant moving in to our house. When we realised the error, I asked Big Ben of they could squeeze the job in that same day. Somehow they made a plan to come and do the job AFTER all their other runs for ...
I called Big Ben cleaners to clean my carpets, later that day my maid complained that R200 was missing from her purse. When I got home that night I realised that some of my jewellery was also missing. When I called the manager (Janno) the next day to tell him about the there was no sympathy or ...