I bought 2 tickets on Air France / KLM website. The websites clearly state LOWEST PRICE GUARANTEE and PRICE GUARANTEE if cheaper tickets are found in 24 hours. I found cheaper tickets... on their own websites... then applied for refund. They have pushed me from pillar to post for two weeks now, and ...
I bought 2 tickets to Europe at the end of March and while doing my EFT I made a mistake and paid to much money. I contacted the KLM Air France office the following day and was told that it was not a problem - I need to fill in a claim form and the money will be paid back to me. It is now 2 months ...
We were denied boarding last night by Air France check-in agent Carol Waite because she insisted that we (Namibian Passport) require a visa for Cuba, despite our Travel Agent providing the neccessary proof that we do not. Her absolute non-regard for our plight was extremely frustrating. We had to ...
Good day, I have been scheduled for surgery on Monday 29th of April 2013 and am unble to take the flight of the 28th of April from Bucharest to Johannesburg. My doctor is advising that my apendicitis may burst while flying. I have offered to pay for the change but nothing. I am simply refused and ...
I booked a ticket on Air France. I need to add meal requirements to my booking. After several phone calls I cannot get them to answer their phone. Today i called 5 times. I was put on hold for 16 mins and the call was cut. They do not value our time. So much for First World countries ...
KLM's website keeps on giving an error the moment when you have to go to the payment screen & then tells you to contack the office. I wanted to make a booking for 6 people, website says it's R7050 per person, and then the error comes when I want to pay BUT when you call the office, they can't ...