I have cancelled a contract within the 7 days. They have a policy stating that they have a turn around time of 7 days. It has now almost been 2 months and still no one knows what goes on in that department. All I get is empty promises. Customer care don't even respond to my complaint or e-mails. ...
I would like to acknowledge and compliment the service I received from an 8ta consultant (Phumzile Mpofu). She demonstrated knowledge of the products I was enquiring about and was pro-action in dealing with my query regarding billing and service activation of my data bundle. ...
I have tried for a week to upgrade my 8ta contract. Our local branch is useless - I had to drive 400km to Pretoria to eventually open my contract. I want to upgrade telephonically. The call centre says I must contact Cell Direct bin Cape Town, When I phone them they say I am not listed on their ...
On the 18/04/2013 i went to the 8ta store in Sandton to port my previous number (MTN) over onto my 8ta contract. I was called the next day and told that the porting did not want to go through and that i must do the porting at the store where the contract was taken up, i.e. the Rosebank branch. I ...
I am on a 10g contract and for the last 15 months the signal strength and speed has been resonable. However since Sunday I have had virtually no signal strength and speed is erratic and connection drops sporadically. I finally managed to contact the call centre after getting cut off numerous times. ...
My wife did an application on my behalf and was told that within 72 hours we will get feedback. 72 hours later we followed up with the randburg branch and the 8ta consultant there told me that there was nothing that he can do. I wanted data bundles and 8ta could not deliver. After a week l get a ...