I recently took out Insurance with Discovery and was sold both my Insurance Products by Sphiwe. For the first time ever I am able to communicate with a call center agent via email. I read my policy schedule last night as bedtime reading, emailed him a bunch of questions and he swiftly responded. I ...
My vehicle (Landrover) has been insured with Discovery insure for a while now and everything was going fine. I was earning DQ points, I was getting my fuel rewards and all was great. Then I phoned to enquire about adding my wife's BMW and all was initially accepted and added to the policy. However, ...
Driving scorecard for both vehicles indicate night driving while vehicles locked in garage. Other scoring areas also down without apparent cause. At least 4 phone calls to Vitality Drive and still no explanation. Ref 2874523301 logged 31/5, promised response in 5 working days; none received. ...
I bought a new car end of February 2013 and needless to say, needed to have a tracker installed. After the new installation, I received the default amount of DQ points for the first month as with my previous vehicle. Adding that after that first month, I received nothing less than 200 points in a ...
I have seen a severe drop in my driver performance scorecard in the past few months. After doing some checking, I noticed that I am being penalized for speeding, although I have had no instances of speeding in the last 3 months on the dq mapper reports. I phoned the call center, and spoke to ...
I've logged a complaint on HelloPter 2 weeks ago regarding my FuelRewards query when i didnt get feeedback to my initial email query submitted via their website. Discovery then jumped to quickly call me and look into the details. After being todl that they couldnt trace my initial policy (that was ...