Both my handsets (Iphone5) required repairs and after trying for 3days straight was put on hold for 30min each time and then cut off. Eventually got through to MTN call centre on 11th Dec 2013 and sent both claim forms to insurance on that day, handsets were only collected on the 17th Dec for ...
I submitted a claim via e-mail on the 17th December 2013 and subsequently submitted the same claim via fax. I received an SMS on the 20 December 2013 to say the claim had been received (Reference 7486275). I have not heard anything further from MTN SP Insurance and have sat on hold for over 3 ...
I have sent numerous e-mails to Marc Maleking who dealt with my claim. He informed me that the claim payment will take 5-7 working days. Today is the 7th working day. No payment was received. I want to know if there is anything they need and when will my claim be paid? I have sent 3 e-mails to Marc ...
I called them again today finally spoke to Petunia from SP insurance department. She took all my details phone got cut nobody called me back. No call from my initial complaint was done as well. So as a last resort I am taking it to the ombudsman ...
I handed my handset in to Mtn to be repaired, it has been over 3 months and still no handset. I received a mail stating that the repairs would be done I deposited the excess required on the 18 Sept and still nothing. I have tried numerous times to get through to the call centre, but after an hour ...
I lost my phone on thursday I report the phone everything was done from customer service side. Since Thurdsay I have trying to get ahold of them but no response today I stayed for an 1hour 29mins and 53seconds without a consultant answering the phone. I don't have a phone I want to claim ...