I got a device from FNB, however the incorrect one was delivered. When I ordered the correct device I asked the agent if I would be billed again for the delivery of the device and she said no. I guess she or just doesn't know how to do her job, because I was billed once again! As if that's not bad ...
I bought an Apple ipad from FNB during March 2013. At that time, I noticed that there were 2 smart device accounts showing on my online banking profile, but as the balance on the 2nd account showed zero, I was not too concerned. However, last week the second account suddenly showed a balance of ...
False advertising at FNB in connection with their Samsung Galaxy S4 Promotion. I received a call on the 27/05 from a call center lady, due to her instruction I upgraded my account & applied. On 31/05 I received my new card via courier. On 06/06 my phone was delivered to me, Monday I opened my ...
I had a smart device account loaded to my Platinum cheque account. I have enquired if I settle my smart device early if there would be a possibility to apply for a new device on my account. I did an early settlement which FNB charged me more instead of charging me less which was fine. only to find ...
I am so disappointed in FNB - its 2 weeks later since i ordered a smart device - Ipad - no feedback. I have complained twice already, no feedback. Not use to this service, it is shocking! Also waiting for feedback from the Premier banker on why the deducted money for using the Slow lounge. Also ...
My husband ordered a smart device on the 19th April, delivery was promised within 10 to 15 days, we are still waiting. We have phoned over and over again, every time we have to go through the same process and each time we get one or other promise or excuse. We have been promised delivery now over ...