We have a scheduled payment to Multichoice, for 1st of every month. This year, there have been many months where the 1st day falls on a public holiday or weekend. Yet, this month they decided to disconnect our service. I phoned and managed to get it reconnected, yet I was not told that I will be ...
REQ:2676644 REQ:2783469 REQ:2930703 Dare I say more. MTN is not only incompetent in helping customers with their difficulties but also with providing feedback. I have been told so many times by MTN consultants that they would provided feedback within 24 hours. Do you people know how to count? It ...
This is my 4th complaint on the same issue. My first complaint was on 4th October 2013. I am writing the year now because I see this matter is going to take years to resolve. I did though received a call from FNB after my last posting to inquire about my concern and the person gave me an e-mail to ...
An unfortunate occurrence happened today. my wallet was, with all my bank cards as well as various other items. I was in the process of cancelling the old cards and to obtain new ones, when I got to FNB I was told that it would cost R75 to replace my old card, I mean what on earth??? is that card ...
Dear Nomonde Thank you for your previous response REQ2828511. I'm surprised that no one from MTN has personally contacted me to resolve this. Why should we use Hello Peter as a means to communicate? Anyway, you say that I did not forfeit the airtime, than why is it not reflecting when I check my ...
This is my second complaint within 2 months. I have sent my complaint to MTN's customer care requesting that they look into their process and advise me. My ITC profile shows that MTN listed me under legal, i spoke to a gentleman when i was complaining about contract termination & advised that ...