MTN SP as an AFSP licensed with the FSB should be living and breathing TCF (Treating Customers Fairly) in making sure that outcome 6 is met (no after sales barriers...). I upgraded my line 29/11/13 and was told that I need to activate the handset insurance within 14 days after being told at the MTN ...
All I can say is the service received is an absolute joke. When purchasing a lounge suite for my new place I was promised delivery by absolute latest 15th November which is the reason it was purchased. I currently have no lounge suite as i assumeed i would make due for the 2 weeks from the 1st ...
Bought a new modem (Trendnet) from Matrix in Westgate Shopping Centre on 2/12/2013. I wanted something similar to the DLink and was told by the sales staff that the Trendnet TEW-658BRM is similar. I struggled almost three hours on the 2nd Dec to get the modem to connect to the internet. I phone ...
Approximately 2 months ago my surround sound that I purchased from Makro had a problem and I sent it in for repair, unfortunately, as life happens it was a month out of warranty and I am now responsible to pay for the repair (Which is fine) I dropped it off, got a call a few days latr stating it ...
We cancelled our contract for cell no. (0741582948) and the last deduction was supposed to go off 1 September 2013. After September the debit order kept going off. On 8 Nov we spoke to Siyabonga to sort it out, on 14 Nov my wife went to Virgin Mobile, Clearwater and spoke to Thando. He handled the ...
On the evening of Wednesday the 4th December, my ADSL line at home went down (Once Again). On the morning of Thursday the 5th December I logged a call with Telkom being 511crk051213. Needless to say, it is now the 11th of December and my ADSL is STILL not working even after numerous phone calls. ...