On 3 October I phoned the call centre regarding a question why my payment for Discovery Insure went up. I couldn't get an answer why. I asked the consultant to investigate. Later the day I received a new policy schedule where the Vitality Drive option has been removed. After hours on the phone the ...
My phone cable was and my phone was off for a month. Telkom sent me a message that they were not going to replace the cable and is looking at alternates to assist me. When I phoned I was told that I will have to go wireless and for that I need to go into my nearest branch which I did. I went to N1 ...
Good day, I am really disappointed with Telkom, and I want to cancel the services. Firstly, had bad experience from Telkom call centre agents. They don't listen, and are very rude the call centre agent that I spoke messed up account and did not put me on a month to month basis as I requested as ...
After months of investigation it was finally uncovered that the company that has been deducting illegal debit orders from my account, was Stratcol. Noted that each and every debit order (various over the past few months) has a different reference - thus indicating that this is an attempt to ...
I sold my vehicle four months ago. I phoned Innovation Group to request that the "top up" insurance I had on my now non-existent vehicle finance be cancelled. First customer service could not even find my policy. I had to go to my bank and request a print out of the debit order ...
I have a Contract with Cell C and since the Contract I have not even been able to use the phone but I'm paying for it. Cell C promises 97% coverage but they are unable to help me get coverage either at my work place which is in Midrand or at Home Randburg. I have logged a lot of service call with ...