I paid my Vodacom account and two days later I started getting automated calls informing me that I was in arrears. I phoned Vodacom on the 5th and spoke to a lady at their accounts dept. She told me I was in arrears for 36c. That is on an account of more than R3500 rand each month. She told me it ...
No matter where i go in the counrty i get several dropped calls on the vodacom network per day. Calling the customer care line, i get every excuse under the sun! I was told i need to "refresh" my phone, had a faulty sim card, the tower in my area is faulty! Where is the accountability? ...
Hi, My BIS has been down for over three weeks. I spoke to numerous people at the technical call centre and was told that this is an on-going problem and would be rectified, but that they could not tell me when. I paid BIS in order to use the service and have not been able to use it for nearly a ...
Last month my line was cut because I was behind on my payment. Fair is fair. BUT I made the full payment on the past Sunday and my line was reinstated the next day. Now my line has been cut AGAIN, with simply an sms saying I owe them the same amount that I have already paid!!! Calls to the call ...
I opened an account through the website on the 26th of February and received a confirmation email stating that i only need to provide certain documents (ID and proof of residence) when the card will be delivered for me. No other communication was received until the 5th of November thorugh a sms ...
I lost my cellphone beginning this year. Called outsurance to claim. It was approved quickly and I was informed that a cellphone company will contact me shortly for further details etc. I insured for a samsung galaxy ace S5830, valued at R3000 at the time. A WEEK after the fact, they called, ...