On 10 June, I was involved in a small accident. On 11 June, I called the M&F call center, and was very ably assisted by the young lady in the call-center, who immediately gave me a claim number and informed me of my benefits. The following day, I took my car into an M&F assessment center, ...
Month 2 of trying to pay my council tax through easy pay and exactly the same thing. Get all the way through to the payment. Get a notification from my bank that the payment has been reserved and then it fails. Three times in a row. [URL Removed] Please can you explain what is causing this issue? ...
Dear Sir / Madam I seem to be losing SMS's to the point where I cannot trust this medium anymore - I have lost 3 SMS's in the past week. Here is one of the SMS sent to me that never arrived (neither on my phone or the mytools on web interface) - 20h38 on 21st June text message - "Hey, you can ...
The lack of service and constant incorrect billing is shocking. I closed my account on 2 January and transferred the credit balance to my sisters account due to previous refund issues. A month ago I received an email informing me that outstanding subscription fees will be written off a bad debt!!! ...
A simple query around unallocated DQ points has not been addressed nearly three weeks after the initial issue was logged. Despite following up on two further occasions and having assurances (promises) from both call centre staff that they would phone - I have heard nothing. This horrendous ...
I needed to book an urgent flight for my mother from Durban to JHB . On trying online a clause was presented that I needed to acknowledge that I would present the card at the check in counter. Being in JHB this was not going to be possible. I therefore proceeded to contact the call centre to only ...