This compliment is for Tebogo Matlala who went the extra mile to make sure that my query got resolved and that an outcome was reached which pleased me as a Multichoice client. During the last couple of weeks I've dealt with a number of Multichoice agents and Tebogo was the only one who actually ...
For two months I've tried to upgrade. Staff kept promising to phone me back and never do. Middle of October I was promised they will phone me on 1 November 2013 to arrange. This never happened. This morning again I have been transferred back & forth. Phones were put down on me. Had me hold for ...
"FRUSTRATED" is not the word! Pair this with pregnancy hormones, and you end up with one upset client. I have been trying for over 2 weeks to get a quotation from Momentum Health to ensure that they cover a midwife water birth. (I thought it would be best to do my homework beforehand ...
Messages accompanying claims processing exhort members to use the online facility to track their claims. What a farce! I have been trying for the past 3 weeks to access this facility, been promised a report back as to why I cannot do so the latest over a week ago by, Robinne and Amina. I phoned ...
To date, no credit was effected on my account despite promises to do so!!! See correspondence below: SUPPLIER Cell C Customer feedback and analysisINDUSTRY Telecommunications BRANCH / AREA Contact centre COUNTRY South Africa TIME / DATE 13:54 Tue 6 Nov PERSON RESPONSIBLE Who knows? CUSTOMER ...
Good day. I will try and be civil while writing this complaint. My amounts mentioned may be out by a few cents. Approximately June we purchased a HDPVR and had it activated. I was given an amount to pay which was R725.40 yet when billed it was for R49 more. The R49 was for DSTV Mobile which is ...