A week I ago I used MTN Loyalty points to load a data bundle onto my MTN contract. I received an SMS confirming the transaction, but when querying the data balance nothing had changed. After 24 hours, I phoned the Call Centre to query it and was told someone will investigate & rectify. Another ...
Vodacom, please upgrade your error codes on USSD and your website. I have purchased data this morning with a result that said; "We are experiencing technical difficulties, please try again." I have tried for a second time, which usually works, but again received the same message. I then ...
I was considering upgrading my line package from 1Mb to a 2Mb until I read all the complaints. The speed is pathetic, not what it used to be at all. So it seems the more people that sign up for Afrihost, the worse it gets, as we have to sit with slow speeds due to shaping. Is it that Afrihost ...
Been on the phone with Zanele from the Call Center for 16 minutes. Explained my whole query and then be told that I did not answer the questions correctly and cannot be assisted! This is not the first time I have phoned the call center and I have always given my correct answers! The query that I ...
I cancelled my account in June and have had R300 taken off my account on 30/09/2013. I have spoken to the call center 2-3 times to no avail and then spoke to Tumelo Mohlatlole (billing team manager) who assured me that the account would be cancelled and gave me a case number. I sent a complaint via ...
Phone Box? I have been charged R25/month for something I did not sign up for. How long has this been going on? How can you access/debit someone's account so easily - it's scary! anyway.. I would like my money back R 2 000.00 (TWO thousand rand for wasting my time & having to call banks & ...