I have recently logged an enquiry and a complaint on the balance and billing done on my account. I am being billed for items not even listed in my upgrade contract, for which I never gave permission or signed for. Balances suddenly appeared as outstanding on my statements dating to years back, even ...
My exmother in law is 74 and her handset got on Saterday 21 September. She has been trying to get hold of the IMEI number from MTN to do an insurance claim and they cannot assist her with regards to a simple IMEI number. Where does the service come in today??? No one at MTN cannot provide a IMEI to ...
On 1 Aug I upgraded my device and moved from Blackberry to Samsung device. At first I selected the selected the 200 TopUp contract option R449 per month. I was not told that the SMS and data allowance on this package was less than the 200 Anytime and this was resolved amicably within the 7 day ...
I refer to my complaint (REQ:2426768) where I was at my wits end about an insurance issue and getting any feedback from MTN insurance. So I do not why I am surprised that MTN (Sommayya) has found a way to circumvent the Hellopeter process and thus "save corporate face". They respond for ...
In December 2012 I renwed my contract on a Talk200 package with 250MB free data. The data was not sufficient so I went into an MTN store to ask for an extra 300MB of data. they asked me if I would need it every month and I said I would. They did NOT tell me that by doing this I lose my free data ...
On Friday, 18 January 2013 I sent an e-mail to MTN to change our postal address. On the same day I received a response from MTN asking us to fill out forms and fax it to MTN, also done on the same day. This week I came back to Pretoria and received statements from MTN on my previous address. I am ...