My ADSL and land line are out of order since weekend of 14 Dec. I reported the matter to 10210 on Tuesday, 17 Dec and was given a reference number 625CTK171213. To date it is still out of order and I have not had any feedback from under performing Telkom. I phoned 10210 to follow up on my complaint ...
On Wednesday 27 November 2013 I reported a water leak at the water meter on the pavement of my property. I was given a reference number (524333). On 11 December 2013 I reported it again and I was told that this reference number "was cleared". Meanwhile the water was still streaming down ...
In April my 8ta account was cancelled and I moved over to Telkom ADSA. In September I was billed for an 8ta account that I do not have. On the 25th September I sent an email to 8ta raising the complaint and I did receive a missed call from 'Nkuli' but the number she left was never answered (I tried ...
There has still not been any progress on a faulty ADSL line after escalation and numerous phone calls. The reference numbers provided in the last week alone: ARS 229664 / 94ATK250613 / F170276 Please note that this is after trying every avenue over the last TWO MONTHS! When I call the helpdesk to ...
I have now run out of patience with Telkom. The Technical staff is completely incompetent. Two months ago my ADSL and Phone line went down for a period of 3 WEEKS. Telkom managed to get my service going again after numerous attempts (with ample calls, follow-ups and escalations from my side) by the ...
After a complaint 8ta sent a technician out to my house to test the network. the technician tested and confirmed my complaint and it was elevated to 'Network'. The responce from 8ta was "The tower that you are connected to needs to be upgraded. The upgrades normally take 6 to 12 months." ...