For the last month I've been trying to contact and left about 10 messages for Sunny Naidoo with no return call. I initially spoke to Shaun at the customer service desk who was very helpful. However, I am yet to receive a return call from Sunny Naidoo who apparently is in the collections department. ...
Kgothatso has a great attitude towards client service. He is willing to admit if he does not have knowledge of certain aspects of a policy product and is willing to go and find out on behalf of the client the necessary details queried. ...
Called to update policy, removing 2 of my cars recently sold. Henry was very professional and also advised that once I've decided on what car I'm buying I can give him a call direclty and he'll gladly assist. He also gave me advise on how I need to do in order to ensure that all my household items ...
I called in today and I was helped by Seipati Mabina complaining about the BIS add on charges on my statement since December 2012.My contract expired in December 2012 and i was being charged for the service I Don't have and she told me that I must go to Mainlyn Park in Pretoria even when i told her ...
Phoned on Friday to have my car checked on tracking. After 3 calls they phoned me back. They could not trace car and would phone on Monday for an appointment to have car checked. Never happened. Phoned on Tuesday and followed up on e-mail. Promised to get a supervisor (Trevenn?) to phone back. ...
I duly commend Ms. Puling on providing a painfree, smooth claim experience by following through on all commitments, providing clear and regular feedback, but most of all for her friendly nature and uplifting attitude, which offered some light at the end of the tunnel, in an otherwise unfortunate ...