I booked our tickets two weeks in advance just to be told when I booked in that the flight is overbooked. After making a fuss I insisted to see the manager. The manager eventually appeared and told me that Kulula reserves the right to overbook by 5%. To my best knowledge this practice is against ...
My mother is on her way to me in Cape Town. We only have three days to spend here. We especially booked for her to fly from Lanseria, so that it would be less stressful for her, 77 years. She has been sitting at the airport now since 5:00 in the morning to depart at 06.45. They have not yet ...
I had an issue with the parking and complained to the desk. They told me to contact Kenneth Norris so I sent him an email. He has not had the courtesy to reply. Then I am ripped of by the fees. Pathetic!!! ...
I hired a car from Avis Lanseria from 19/10/13 until 30/10/13. When I returned the car I was greeted by an employee who looked around and inside the car said everything was fine. I asked if there were any forms for me to fill out or I needed to check in at the reception. No I could go he said. ...
I collected my rental vehicle from the lanseria branch on Friday evening. I have the following concerns: 1. The vehicle was poorly washed and cleaned 2. When driving at speeds above 110 km/h it feels as if the wheels are jumping off due to balancing and wheel alignment issues. 3. After leaving the ...
I rented a car from Avis in July. I made the reservation through [URL Removed] & specifically excluded the OPTIONAL insurance. I pre-paid the R600 car hire charge (that includes compulsory insurance). When I arrived at the branch, I signed the usual form for collection of the car, and swiped my ...