Tried calling the call centre but just end up holding on... might just be easier to get through to city power call centre... Sending an E-mail and the automatic reply is that we will reply within 5 working days... SERIOUSLY!!! Access to the website to check out my account details times out ...
For the past few months I have been reporting to Vodacom that I am being charged for data bundles that I only get when I have called a consultant. This is very bad for me because I end up utilizing my airtime as I will be under the impression I am using the data bundles. I am very unhappy with this ...
Good day, I logged onto my client portal to check why I have NOT been paid as per legal agreement for this month to find that my account has been cancelled. When I phoned and spoke to Kugan Munsami, I was told that I defaulted on my account on 3 occations and that they could terminate the contract ...
I have been fighting with these guys for OVER A YEAR!!! I keep getting SMS threats to pay my account and contact MBDLC with ref: 0278000266155576. The thing is - I HAVE NEVER HAD AN ALTECH ACCOUNT!! I have called their contact centre numerous times where they then confirm that there is a mistake ...
On the 24th of November I did a upgrade on my contract, requiring a new sim and a sim swop. This was sorted in 2 days and I was enjoying the use of my new phone. On the 1st of December all signal was lost, 9 calls and 3 days later there is still no resolution. The call center is more than less than ...
I am currently on a contract with Vodacom and this is the FOURTH error which has been made on my account in the last few months, naturally, I have been overcharged once again. My contract is R500.00 per month (for my mobile as well as 3G) and yet this month, I have been charged an amount of ...