On the 18/06 the transferring attorney over paid our bond. We were told we would get a refund for the balance. On the 01/07 the bank debited an installment even with account being in credit. I was told it would take 7-10days for refund. Its is now the 16/07 and the callcentre is unable to confirm ...
I refer to my previous complaint against Standardbank regarding the penalty fee that was charged on the cancellation of my bond after I received a cash offer. The bank was exteremely slow in responding. I also received notification that the fee will not be waived. I am referring this matter to the ...
On the 9th of July I phoned the call center to make arrangements to transfer money from one home loan to another. The woman I talked to gave me the correct amounts and told me I can just go into the bank and do the transfer. On Friday the 12th I phoned in again to make sure the account numbers is ...
I applied for a homeloan at the Sandton City branch & provided all documents wanted. I received a conditional approval on the 21st June from Lloyd Mashike the consultant at the branch. He then told me that they required the house plans electronic as I had provided them with hard copies. A day ...
I log a call on 2/12/2012- 12/093497-clearance number H104-698923, got told to wait till 4 jan, i phone again on 07 jan where told they will send someone, The brothers came out did not do anything told me the pool was fine left- now nearly a month later pool not fixed and i am losing more water by ...
I must say I was pleasantly surprised when I called the ABSA call centre (0860 023 646) to get a tax certificate for my bond. The call was answered quickly and Michael was extremely friendly and helpful! It's not often these days you get to say this about service - especially from a bank! Michael ...