I registered a claim with ABSA home insurance last week Thursday the 28th of November 2013. They sent me an sms with my reference number and explaining that they will get back to me within 48 hours. No one has contacted me. I tried to call them 4 times already and I hold on for almost 50min at a ...
Heading for 3 months with no service delivery re: my claim. I never manage to get through to anyone in the call centre for under 30 min of holiding on; and never have my calls returned when promised... I have not received any advise re: excesses payable and have had a second appointment with a ...
I have been trying with no success to contact Standard Bank homeowners insurance, I just sit indefinitely in the queue, yesterday someone did answer after over 10 minutes of waiting. I needed to phone back, and again today have been unable to contact them. I phoned the normal Prestige banking ...
I sdwitched my home insurance (contents and structural) from Santam to Outsurance with effect from 1 November 2013. I accepted there quotation for a premium of R865.52. On 1/11/2013 I was billed for R341.94 and on 4/11/2013 for R865.52. I emailed Outsurance my request fo treasons why R341.94 was ...
On the 28th of Nov'13 our property got damaged by the hail. we phoned the next day to report the incident and couldnt get through. finally managed to get through the monday and got a claim number. phoned back a week later when we didnt get feedback re assessor and then only an assessor was ...
Over the past 4 months I have been having a challenge with nedbank home insurance where I had a leaking roof and reported the matter. After a week a contractor visited the premises to inspect the damage and a report was submitted to which nedbank claims they will not assist as the damages was a ...