I would like to thank Irene for going the extra mile in getting my claim sorted. I needed my equipment for further training and would only be issued it once i had some form of confirmation that insurance would payout. Irene went beyond the call of duty to ensure that everything was handled to ...
I submitted a claim for an accident & was advised that Sechaba was processing my claim. I have had no contact from this man since the time of the claim, both my husband & I have left several messages, i sent emails to him & he just does not respond. everytime we call in he is never ...
On 2 October I queried the internet usage on my account with Thuli who said that someone would get back to me that same day. No one did and I phoned again 3rd October and spoke to Deneo who said I would need to fill in a form before they can investigate. WHY DID THULI NOT TELL ME THIS IN THE FIRST ...
They are in possession of the voice recording we would like the recording of that call, and all subsequent calls. If they have the call of the above why do you not submit the recordings of the calls from your call centre stating that modem was downloading every 25 m whilst it was not in use. ...
I have upgraded about 7 days ago, and requested a sim swap, and no I have been waiting for 4 days after a was PROMISED it would only take 2 to 24 hours to take effect, however this is not the case. every time I call they say it is pending, or I should check every hour but yesterday the Menlyn ...
Following my previous complaint, the late payment fees are still not reversed on my account. Also, I get calls to pay my account, R1450 (I've paid R1000) but only owes R3300. How can the payment due to be calculated on the purchases, even if it was returned? Shouldn't payment due be calculated on ...