I called to query the rerate on my policy and was put through to Adrian to help me. He was extremely polite and friendly. His advice was very helpful and his explanations clear and easy to understand. For this reason, i remain loyal to Outsurance as the service is of the highest standards ...
What do we as Retailers do when a customer receives an SMS payment notification for a Declined or Error Transaction? We have had numerous and the customer feels he has paid, when in reality the money is sitting with the respective bank. I have personally been sworn at and even almost been hit. The ...
Phoned (011) 359 7000 and chose option 1 for customer service. Boipelo Mokwena took my call and I asked for my balance and when my last instalment would be. I got cut off after I was kept on hold by herself. Dialed the same number again and now spoke to Rachel Ndlovu. She strugled to assist me and ...
I logged a claim for my wall and it was approved by outsurance. Halfway through the work the builders said they cannot find the exact bricks so I call the person dealing with my claim and left a message as she was unavailable to call back (no call back received). I sent and email to her as well on ...
Please have a look at the below promise that my money should be in my account already... I promise you it's not. At least I do have an appointment with DQ Track tomorrow - that is IF they will show up. Will Discovery every get this right? Hello ernadp@, This is truly a very poor show from our part ...
I've been asking ufiling to close my account since September 2013 and my account is still not closed. According to their records I owe them money for April 2013, but I only registered in June 2013, how is this possible. I asked nicely please help me to solve this issue, but Magda just ignores me. ...