Hi I submitted requested income verification documents to Discovery on 11.12.12. During February this year they requested further documents on my wife's income, these were emailed to them on 15.03.13. In April Discovery deducted 3.5 times more than my normal installment, When queried with Discovery ...
I purchased an ecoin deal through Groupon SA. A week later I received an email stating that the security code I had given was incorrect to which I replied, attaching the email with the security code I had received from ecoin. It has been a week and after numerous telephone messages and emails sent, ...
Call from Cell C direct. Assumed it was an upgrade on existing contract, but not so. Sent phone back as already had an existing contract and was due for upgrade. Phone returned unopened in same box etc by courier within the 5 day period stipulated. Have since been charged for this contract now 6 ...
I would like to say a very BIG THANK YOU to your call centre operator, Ashley Naidoo who offered excellent service to me. I called in with a query regarding a bill of mine which has not been paid yet. He was very helpful and proficient and I really wish we had many more people like him who will go ...
At the beginning of Feb, I paid for a Contiki holiday with my Discovery Card. The cash back for this has yet to be paid. After contacting the call center several times (always good service though) I was informed that the cash back was approved and the money would be paid out to me within a week. ...
I received a call from Vodacom Direct on 19 Dec 2012 asking me to upgrademy contract. The contract was upgraded &I received sms's to this effect. The Handset was to be delivered on 30 Dec 2012, it did not arrive. I called and they said it went to the wrong address, and that they would ...