After 3 attempts to pay for accomodation on the Tsogo Sun website and getting an error message, I emailed the contact center. I received a very unhelpful email stating that I could look at the website for all the rooms available and book online! I tried the website again, with the same result and ...
My wife was ready for an upgrade, we spoke to the upgrade department and selected the S4 mini. We mentioned that we would only take the upgrade if we had written confirmation that we would remain on the discovery billing. They sent the phone prior to the confirmation. I tried 4 times to get an ...
I have upgraded my contact in January 2013, I have been experiencing problems with the Blackberry 9790 for a few months. I handed the device in at the Glen Branch on the 30th August, got the phone back in - 2 weeks, it was worse then before it went. I have emphasized on the urgency of me having ...
In the beginning of July i sent a request for client policy to be cancelled, i called and got the form, completed it and sent it back, i got an automated response that it was received, 3 days later when i called to confirm receipt nothing was on record as yet, i had to resend to the consulted then ...
On Thursday 26 Sept I checked my balance using the self service option. I was informed that I owe R749 which will be deducted 30 Sept. I phoned customer service to ask what is happening because that amount can't be correct. They told me that I was incorrectly charged for a migration fee and ...
GOOD DAY AS PER A TELEPHONE CONVERSATION BETWEEN MYSELF AND SISA, I WAS ASSURED THAT THE PHONE I HAVE WITH ME WILL BE COLLECTED, AS THIS IS THE FIRST STEP INTO SORTING OUT MY ISSUE WITH YOU. WE ARE CURRENTLY HALFWAY INTO THE SECOND WEEK ALREADY AND NO ONE HAS SHOWED UP TO COLLECT THE PHONE. YOU ...