I think it is totally unacceptable to hang on for over 45 minutes to speak to a consultant I have made a payment to settle our account and have been trying for 4 hours to get it reconnected! This is surely not what customer service is about. This telephone call is going to cost more then the ...
I had a cell C consultant phone me and offer me a data bundles contract, which sounded good and decided to try them and take it out, they told me the package would be delivered to me within 3-7 days, which they delivered Upon receipt of the package and opened it up, I only received the sim card ...
RE: MTN REF. 97557389 Good day, I would just like to thank you Kagiso & Jacky in the MTN Customer Service Call Centre (Accounts & Retensions) for their excellent customer service and friendliness. These are the type of staff required in the customer services industry in this day and time. ...
I have made several attempts to engage Altech Autopage about exorbitant data charges on my phone. The reference from Autopage is A130221286. They sent me an sms saying my credit request was resolved but when I called the customer care to query what amount was being credited, they retracted this and ...
I have been on hold for over an hour... and still holding. ...
I am divorced and took my maiden name back. I have tried to change my surname from my married name to my maiden name since last year in May already. No joy!!! I have sent numerous e-mails to the customer service e-mail address and made 5 phone calls to the Call centre. I have provided my documents ...