What a joke is the MTN customer care centre. I am trying since 7 o'clock to get hold of a customer service agent to answer my call on the 808 number. I already send 5 emails to the customer service email address [Email Removed] Did receive a reference number "7682184" with no help or call ...
I had been experiencing trouble with my provisioning on my data line for the past 5 months, every month I called 808 to try and solve this problem but always got the run around from the agents as well as some of the supervisors that I had spoken to. Until I got into contact with a woman by the name ...
After over 2 months of calling 808 for assistance and dealing with almost every supervisor in the call centre and inevitably their manager Marcelo, I am fed up. I have lost faith and belief in MTN as a customer centric organisation, they clearly do not give a about their clients and this is evident ...
I made a cellphone upgrade online and the phone was delivered at my workplace on the 14th June 2013. I switched the phone on that evening and left it on the charger until the later that evening. I decided to check if my data and airtime were in, which was but was less than what i had expected. I ...
Hi, just want to say thanks to Fred for his friendly service. MTN should employ more people like him for efficient service. I wish MTN Direct would get a few personnel like him. ...
I phoned MTN to move my debit order date, while I was busy explaining my scenario then the person on the other side did not understand me and dropped the phone while I was busy talking. I DO NOT APPRECIATE THIS!!! I wanted to confirm why my BlackBerry service is off!!! Phone call was made on 22 May ...