Hi All My moemish for this year is MTN. After 10 days long days, finally my sim card get re-activated. However, MTN needs to train their consultants a bit more, firstly I call in to blacklist my phone and I get this consultant who does not only have attitude but also doesn't seem to know her job. I ...
During December I clocked up a fairly high data usage on my 3G data package. At some point my modem just stopped connecting to the network. I tried different devices, software uninstall/re-install, etc to no avail. Then in January I got a call from Autopage asking me if I was aware of the high data ...
After complaining here about the failure of a manager of Vodacom to return or take my calls, the Customer Care centre sent me a sms confirming they are looking into the query and Eltino Martin has taken ownership of my query. I received that sms on 16/01/13 at 07:35. I thought I'd give them a day ...
One of the first things that happen before you speak to a call centre agent is a default call centre voice that informs you that this call may be recorded. I spoke to the one agent and said I would like to do a sim swop. She asked me all my details: ID Number, Physical Add, How do I pay my accout - ...
I spent an hour and a half on the phone to the call centre with a query! They provided me with information that is incorrect! Finally managed to speak to Lumka who kept me holding for ages only to eventually say that they were off line! Lumka committed herself to contacting me before 10.40am in ...
Please can some one provide an explanation for the difference in software upgrade guidance form the website, SE SA and MTN SA... Please advise as I would like to use your products as business tools but this lack of support is making your product redundant quickly. The point of a smart phone is its ...