I received a call from Nomathemba Dube in Client Services and a email (27/11/2012) from her upon my request [Email Removed] SHe wanted to sell me a product call Getit and I confirmed with her that she should send me info and if interested I will contact her. The I noticed in January that the bill ...
I previous report poor service. They contact me, ask me to get new sim card and do a sim swop. Me and my wife done the sim swops. The service did not improve at all. I can't phone when I'm at home, not even customer care.. People complain to me that they can't reach me. Phoning me while they stand ...
I have been a loyal customer for over 5 years, upgrading my contract every two years. The last upgrade was in 2011, and to my knowledge i was on Top up 275 s, where i will get it on the 1st of every month, i got a message from them on the 7th January 2013, saying that my contract will be changed to ...
I am trying to get a cellphone contract through Vodacom as 8ta does not supply the Samsung Note 2. Vodacom needs my credit rating from Transunion to do this. 8ta doesn't report to ITC if you have a good record, only if you default. I need 8ta to upload my good credit onto ITC to prove that I am a ...
I've been on hold, waiting to speak to a consultant for the past 30min and it's my third time calling in a 2hr period. What kind of customer care are you supplying to your loyal customers if we can't even get hold of a consultant when dialling 111. Each time I try to call, I'm on hold for 30min and ...
My phone got > So to claim back from the insurance (that I've been paying for the last 4 years) it needs to be blacklisted and that ITC no. needs to be given to the police to provide me with a case no. The first phone call to MTN was on 21 January 2013 at 15:00. 10 days later (7 Phone calls) - ...