I was disconnected off my service for incompetancy and ignorance by the call centre. I wrote out a complaint and I was treated so spectacular-my issues were resolved almost instantly only to re-occur one week later. Disconnected again E16 error. Logged on to the dstv website to clear and still ...
We are continuosly having serious issues with cell c with one of my accounts, I spoke to a lady from customer care and we found out that 2 of my payments for october and november was not reflecting so I sent an email of the deposit slips and on sunday 11 january I got a reply stating that my ...
I have been attempting to change a flight date since yesterday morning. Have spoken to now 9 different call center agents, they either put me on hold until I have to hang up & phone back to repeat my request from the beginning, or make as if they are capturing a query which gets submitted to ...
I have a debit order that goes off every friday and in December i had arranged that they should debit me twice the 1st 2weeks of December 2013 so that they dont debit the last 2weeks. That was done without hussles, BUT in January 2014 they continued with the arrangement even though we had agreed it ...
Replaced pvr decoder with another however was not getting picture correct. Spoke to 3 employees but none could assist. Only after talking to the fourth employee was I assisted. My concern is that Multichoice should train their staff? ...
I upgraded my cell phone and tablet with Vodacom in December 2013, on line, it being the 21st month of my 24month contract. I just received my statement from them and the statement does not comply with the contract I selected when I did my upgrade. When I phoned Vodacom to query this they informed ...