My 82-year old mom defaulted on her payments to Standard Bank credit card. The case was handed to the legal department and we have been contacting them the last -20 months to try and arrange to pay the outstanding debt. She is completely ignored - she has sent faxes AND phoned them. They promise to ...
I have been a Standard Bank customer for the past 20 years. In June I phoned the customer services line and advised them that ABSA does not charge the PETROL TRANSACTION FEE of R3.85 on their credit card and that I would therefore be using that card for my petrol purchases in future. Standard Bank ...
I was under debt review since January 2010. I finally came to an agreement for a settlement amount on my credit card with Una Crawford. On 7 September 2012 I made the final payment, as per agreement, to the amount of R29300. I was also cleared from debt review in September 2012. I now, however, ...
I contacted customer services at FNB highlighting that they duplicated a transaction from 30th March by charging again in June on my credit card. The first thing that came out of the mouth of the person at call centre was, "this is not our mistake, you must contact merchant, this was not done ...
I had a Credit Card which expired in 2009 already. There was an outstanding amount which I have settled and for years now I have received a monthly statement with admin/card fees accumulating. ABSA never closed my account. I have requested them to close my account, which they have responded I ...
Having wasted an hour trying to pay for an airline ticket with my credit card, I finally find out they've put a hold on my card for knows what. I call. Eventually I get through and they remove the hold. However, I tried again and it would still not go through. Another half hour wasted. I call ...