I reported 2 faulty lines (needed for business) on the 16th - now 9 days of inability to do business. They are not responding to the "Pinnacle" call centre - on 3 occasions I have sat with the phone on speaker listening to the terrible muzac, and hearing "please hold while we ...
I have submitted a 3rd party claim at discovery for a month now and they have not acknowledged nor respond. I sent an email to the legal department, I have been calling daily. The forms that they sent to me have a policy statement, saying that they will respond within 48 hours after sending all the ...
Danielle Annandale, the consultant that handled our car insurance claim had conducted the process in a professional and friendly manner. Communication and feedback were excellent and I always knew exactly how things were progressing. Within a week al the administration were taken care of and an ...
I needed alterations done to the flooring they installed, it was minor changes which after many requests by me and empty promises by Lori (Sales Director), when she does respond to emails, I finally gave up and have had much better service from one of their competitors. They have lost any further ...
I do not know how many reports I have to write before Telkom will even bother giving me a concrete response, as to when they will come and replace the cables that were in my area on the 26 October 2013. My complaint has been with the escalation advisor for weeks now and I am still waiting for ...
My bank accounts was debited on the 15/11/2013 with R299.99 which was unsuccessful and I was charged R7.00 (Ref. No08997002THE). I send a complain to Sage Pay and Monique responded by send an email to THE BIG FIVE asking for a mandate, and I did not get my R7.00 back and no respond after that. ...