I needed to make some changes to my policy and Charity took my call. She was helpful in every way possible and definitely went the extra mile sorting out my policy to my satisfaction. It is wonderful to be able to call on a company giving customers the service that Charity did. Hope that if I need ...
On Sunday morning 10/03/2013 I found my car with no wheels, mags, mudflaps and even bolts were. I called the M&F call centre that same morning who confirmed that I first need to get a case number from SAPS and then submit my claim on Monday. I submitted my claim Monday morning and I am still ...
I placed an order for four tickets to the Mclaren Circus at the beginning of March, but by the time my payment was processed (EFT), the tickets were sold out. I have requested either a credit on my account or a refund into my bank account. After numerous emails, I have still not received an email ...
I bought 3 tickets for Mclaren Circus which totalled to R327.00. On 1 March Cityslicker emailed me to inform me that the tickets have been sold and I have the option to request a credit for the same amount or request a refund. I responded on the same day with my banking details for a refund and ...
After escalating my complaint and making 9 phone calls, still no end result!!! We all know how long you have to wait to get through! Shimeez, the manager of the call centre reassured me that she will come back to me and I will get a refund... STILL WAITING. Left messages, called, no response. NOT ...
I initially signed up for the R399 Telkom ADSL deal with 1mb line and 5 gigs of data. The line speed was however very slow (download spped at average 10kbps), I phoned call centre to log a fault which the call centre responded that it cannot be fixed. So I emailed a cancellation of service. I then ...