Since 28 February 2013 various amounts with the reference "Nashua Mbl" have been debited from our bank account and in September 2013 we contacted Nashua Mobile to inquiry about this amount. At this point the total amount that had been deducted was R21, 919.46. As we do not have an account ...
Called the Call Centre on 15 Jan 2014 if i am correct was promised that it will take 10 working days for my line to be activated. The one agent did email me the details not going to give the agents name. Today it is 28 Jan 2014 and my line is still not active and i cant use my R339 bundle as its ...
I was on your website last night and needed a new memory card for my phone. I ordered it (at a good price if I may add) and delivery would be due by Thursday this week. To my surprise it was delivered to my work address not even 24 hours after my order was placed! Thank you for your wonderful ...
Why does MTN bill a client for service on which they have not delivered yet? Is it normal for a service, purchased in December 2013 but as yet not delivered, to be billed to a client? Seriously MTN, you need to up your game and sort out this mess. Its a case of false advertising and massive ...
On 6th December I logged a formal complaint via Hellopeter. The response was We take note of your comments and thank you for bringing your concerns to our attention. We are sorry to hear about your experience and will be investigating this matter with immediate effect. We will then revert to you ...
I made a complaint on 16 Jan on Hellopeter. Obviously I got a call immediately after the hellopeter response and then SURPRISE SURPRISE no feedback or contact thereafter. I spoke to Shaine Lewin (customer services agent) who promised to call back but obviously did not. Oh and she has the audacity ...