Once again we are sitting with the same problem. The last time I logged a complaint on this system they called My mother and cancelled her contact and placed her on Prepaid. Once again Virgin Mobile goes and deduct money from my mother banking details and once again she needs to call in to query ...
I have cancelled my contract in September and was advised that the last debit order will be running of my account in October. On the 27th October I then switched over to prepaid. On the 15th November my account was debited with an amount of 1100.56. On the 15th of December my account was debited ...
My mother has contacted the Virgin Mobile Callcenter on numerous occasions to cancel her contract and then she is notified that it has been cancelled but still her account is being debited. She called on the 21/09 and 23/09 and was informed that her last debit order will be going off her account ...
This is not my first time purchasing something from home choice. But the service for this last order is just bad! I placed an order online on the 12 Nov 13. I called on the 15 Nov 13 to follow up, only then was i told that the luggage i ordered is out of stock and i should order something else. I ...
I called in to the callcenter, was already agitated by the fact that i cannot access the option to reset the online banking profile. i spoke to Simphiwe who was friendly, calming and also went the extra mile. he gave me options and put me at ease about what is going on. i could feel the slogan ...
I registered a call limit for cellphones I purchased through Nashua Mobile and I got the shock of my life when my monthly bill came and indicated that i have used 18 times more than the limit i have set even though i have received sms"s on both phones when i got soft-locked stating that i have ...