I have taken out an education policy for my son, i then foned to change banking details which they very promtly did. While on the call i aske the agent to please debit from 01 August 2013 which she agreed. Old Mutual debited me on the 01 July. i foned in with my problem, told they going to get back ...
After endless struggles to get bill submitted to med aid correctly, it has now been paid but I am told it could take a further month to appear on my account. In the meantime I am being handed over as per SMS notification. There is no communication between call centre staff and auto SMS system. I am ...
I called the Vodacom Contact Centre (111) with a data query and spoke to Jacques in the data department. I had bought a promotional data bundle and it did not appear on my balances summary. He confirmed my information and confirmed my purchase on my account and walked me through the process on how ...
On the 16th July 2013 I lodged a complaint with the Vodacom Call Centre. I spoke to an agent regarding the billing of my account. I was being charged a BIS service charge since I upgraded my contract in February from a Blackberry to a Samsung contract. He acknowledged that this was true and would ...
My previous complaint... to which you say you confirm addressing me privately, is not true. NO ONE contacted me back after my last phone call (that you charged me for calling). No one reversed charges, no one from Customer Care bothered to even try and contact me. This is disgusting abuse of power ...
Hi i have a funeral policy with clientele, i had my younger sister covered under my parents. something just told me just to call clientele regarding my cash back and no one was to answer to that. to my suprise also when i had to ask an agent regarding my account he then told me that my sister was ...