I called the call centre on 28/08/2013 14:29 to enquire why money was still being deducted from my account as it expired in March. i Spoke to Mbali who told me that i would not get the money refunded back to me. i then asked her to call her manager, she was very reluctant and said her manager will ...
Whenever I get stuck and ask Hetzner a question they always answer quickly and they always try there best to help me. Well done guys keep it up!! ...
I contacted Vodacom on Monday 26 August 2013 in order to obtain an itemised bill for data usage as my bill went from R0 for data in the previous months to R1500 for the current month. I was requested to send through a written request for the itemised bill, which I did. However by 28 August I have ...
On 27 Aug I received a call from your call centre and was offered a good deal on vehicle insurance. I took up the policy. I then phoned my current insurer to cancel my policy and they proceded to match FNB's offer. I decided to stay with my current insurer as I have been with them for 3 years. I ...
Just want to thank Marwaan Brown for his excellent customer service. You fixed a policy issue in minutes, in a very professional, friendly and efficient manner! Thank You Marwaan! Sumaya ...
On 8 July 2013 I upgraded my decoder. I waited 35 minutes for the call centre to reply, and then got cut off and had to wait another 30 minutes. The call centre agent was unhelpful and could not answer my questions. I asked to be put through to his supervisor as I would like to know what I am ...