I had an @Home account which was in arrears for over 18 months and was eventually handed over to HTN attorneys for collection, I paid up all the outstanding balance that they demanded in January 2013 and yet I still receive sms's demanding I make payment. I called them 4 weeks ago to make them ...
I am speechless at the service I received from Simphiwe from the Telkom call centre today. He was downright rude! I asked numerous times to speak to his team leader, he just point blank refused! I could hardly believe it! He told me that his supervisor had given instruction that call centre agents ...
I have logged a complaint against Vodacom at ICASA because I am so sick and tired of complaining. After more than a week of requesting a refund that was Vodacom's fault, I had to get feedback via an sms when I was promised a phonecall with feedback. I specifically asked the consultant if I can get ...
Last night (25 Feb 2013 at about 20H00) I called Telkom Call Centre because, when i want to browse the internet, i get redirected to a "Telkom Internet Tracking Tool" page, where i need to log into my Telkom Usage, i called 10210 and was on hold for -20 Min, when a lady answered and i ...
Everyday for the past three weeks I get TWO calls one around 07h30 and again around 17h30 from Standard Bank (call centre) looking for Mr Brain Fortuin (I guess he owes them money). Every morning I tell the agent the same thing! MR BRIAN FORTUIN DOES NOT LIVE HERE! I have spoken to the supervisor ...
I booked and paid for my tickets for this weekend over a month ago - unforseen circumstances has arisen and my travel partner cannot go. I called the call centre only to be told there is no refund - no name change allowed. This is a absolute nonsense story - when you book no ID number is reqd. All ...