I recently converted my cell c top up contract to prepaid but the previous day i bought BIS which is not part of the contract. They deactivated the BIS which is one day old and does not want to refund it, their reason being that I did not specify I want to keep it. Does that make sense? I am still ...
I purchased an acer computer from mtn that had 6 broken key pads i immediately sent it back to mtn and was told they do not do repairs, i had to call acer to come and fetch it . after a week i called them to ask how far they were with the computer and was told no one knows were it was, after ...
I booked a flight on Mango and had already checked in when my client (a government department who else) called to say the meeting I was going to attend had been cancelled. I contacted the Mango contact centre and a Kevin assisted me by cancelling my ticket and rebooking me on another day. This was ...
I'm usually due for an upgrade in April on my contract phone, I called this morning to confirm the date because vodacom allows you to upgrade at 22 months. The person who assisted me told me that I can only upgrade in May and that May is 3 months early already (so my upgrade moved 3 months). She ...
I am in arrears with my account and phoned in on 21st February 2013 to enquire why I am being billed even though I cannot receive or make calls. I was told by a manager that I was billed as I still had the line but it would eventually stop being billed by the 10th March 2013. I forgot to take the ...