After doing many upgrades at Vodacom outlets over the past years I decided to make use of Vodacom's call centre upgrade facility. What a pleasant experience, where I changed my package and selected a new phone in a few minutes time. Although my new phone was out of stock and I thought I am going to ...
Where do I start?! NO customer dept or account dept to deal with quiries, only a call centre with no intelligent life forms. Being placed on hold for 29 mins? Pathetic! Call centre managers that cant be bothered to call back. Suspended service because of incapability to capture correct debit order ...
I bought a car through Wesbank financing in 2011, in 2012 I lost my work and was unable to continue payment. I tried all means to get assistance from Wesbank to no avail, eventually I gave the car back to the bank as I could not make the high payments. The car was taken back and I have since not ...
My mom passed away recently, I inherited her vehicle - an extra payment on insurance wasn't in my budget, and was the last thing on my mind. Mandla from Outsurance really went out of his way in helping me with a great and empathetic attitude toward my situation - I appreciate that very much. He ...
We had the horrible task of having to do a sim swop. What an absolute nightmare. I called the call centre to enquire about the procedure and then the following day carried out the instructions. We managed to get the details in for the new sim and then were told that someone would call the following ...
I would really like to recommend FNB to anyone. i had a problem with oneplan medical insurance that took money out of my account without permission and they came with lots of stories that it would take 3 days to fix. i have to go into my bank and get it reversed . so on and so forth. the manager ...