I called the call center to apply for a new home loan. It then took FNB 24 Hours just to email me the application. It is now a week after I sent back the completed application and I still have not heard from FNB, I called the call center yesterday and the affordability has not even been done yet. ...
I applied for a home loan application on the 20th November 2013. I lodged a previous complaint and Lucy Mofokeng was assigned to my case. The next day I received a call from her requesting documents I have lodged the previous day. They only keep on requesting documentation that has already been ...
I phoned the Home Loans call centre on 18 Nov to apply for a home loan. The agent provided a reference number and said a sales consultant would contact me within 48 hours. The next day I saw that there were 3 missed calls on my cellphone from a private number, but no message. I contacted the call ...
Me and my fiance applied for a home loan of R1.4 million over a month ago. It took FNB 2 weeks to respond and they gave us a poor interest rate even though we have been banking with them for over 7 years and have professional credentials with exceptional credit records. We applied for a better ...
I am beyond the point of patience and understanding. My work gives me a housing subsidy, thus payment goes directly to them straight from my salary. I phoned Standard bank to enquire if i was required to send them anything, they confirmed no, that my work would send them the details. Then obviously ...
We applied for our future use amount on the 2 May 2013 and where told it would take about two weeks to finalize. Not so! Almost 3 months later we are still jumping through hoops for money we where pre-approved for and paid transfer duties on. Not sure what type of procedures FNB Homeloans follow ...